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Box Office Location & Hours

Box offices are located near the event entrance.

The box office will open 30 minutes before the event starts, or at 4:30pm. If you do not already have a ticket, you may purchase them at the box office.

Festival Dates & Hours

From November 20th, 2019―January 12th, 2020

  • Closed ALL Mondays and Tuesdays (except Dec. 30th and Dec. 31st)
  • Wednesdays, Thursdays
  • Fridays, Saturdays, and Sundays

From December 30th, 2019―December 31st, 2019

  • Monday, Tuesday


Stay tuned for the 2019 Festival Map.

Re-entry policy

With proof of a ticket, you may come and go as you please on the specified day!

What to bring

Since the magic happens outdoors, we strongly suggest that you dress warmly. We recommend wearing:

  • a thick downy jacket
  • pair of boots
  • a scarf, hat & gloves

In the case of rain, please bring:

  • an umbrella
  • rain boots
  • rain poncho

The grounds can get muddy, so come prepared!

Weather Conditions

This event is rain or shine! However, if the rain is heavy enough to cause safety concerns, we may cancel the event. To keep up with the latest event status updates, check out our website and follow us on social media: Instagram: @nycwinterlantern/ Facebook: @NYCWinterLantern

Food & Drink

Bring your appetite! Festive foods from around the world will be served hot, as well as soft drinks and other beverages. Check out what’s on the menu on our FOOD page.

Gift shop

We have one-of-a-kind holiday goods, artisan gifts and stylish souvenirs. Shopping for gifts last-minute? Take a look at our GIFT SHOP tent.


It’s easy to lose track of time wandering through our whimsical world of lights, but make sure you make time to see the Chinese Acrobatics Show. Go to the PERFORMANCE page to learn about our programs and schedules.


We love pets too, but unfortunately, only service animals are allowed at the event.

Customer Care Team and Hotline

The Customer Care team can be reached at or 1-888-718-4253 opt. 1. The Customer Care team works Monday - Friday 9am to 9pm EST.