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Box Office Location & Hours
Box offices are located near the event entrance.
The box office will open 30 minutes before the event starts, or at 4:30pm. If you do not already have a ticket, you may purchase them at the box office.
Festival Dates & Hours
From November 20th, 2019―January 12th, 2020
- Closed ALL Mondays and Tuesdays (except Dec. 30th and Dec. 31st)
- Wednesdays, Thursdays
- Fridays, Saturdays, and Sundays
From December 30th, 2019―December 31st, 2019
- Monday, Tuesday
Stay tuned for the 2019 Festival Map.
With proof of a ticket, you may come and go as you please on the specified day!
What to bring
Since the magic happens outdoors, we strongly suggest that you dress warmly. We recommend wearing:
- a thick downy jacket
- pair of boots
- a scarf, hat & gloves
In the case of rain, please bring:
- an umbrella
- rain boots
- rain poncho
The grounds can get muddy, so come prepared!
This event is rain or shine! However, if the rain is heavy enough to cause safety concerns, we may cancel the event. To keep up with the latest event status updates, check out our website https://nycwinterlanternfestival.com/ and follow us on social media: Instagram: @nycwinterlantern/ Facebook: @NYCWinterLantern
Food & Drink
Bring your appetite! Festive foods from around the world will be served hot, as well as soft drinks and other beverages. Check out what’s on the menu on our FOOD page.
We have one-of-a-kind holiday goods, artisan gifts and stylish souvenirs. Shopping for gifts last-minute? Take a look at our GIFT SHOP tent.
It’s easy to lose track of time wandering through our whimsical world of lights, but make sure you make time to see the Chinese Acrobatics Show. Go to the PERFORMANCE page to learn about our programs and schedules.
We love pets too, but unfortunately, only service animals are allowed at the event.
Customer Care Team and Hotline
The Customer Care team can be reached at email@example.com or 1-888-718-4253 opt. 1. The Customer Care team works Monday - Friday 9am to 9pm EST.